Privacy policy

 

Privacy Policy

This Privacy Policy explains how KWest Investments Ltd trading as Organic Matters ("we," "us," or "our") collects, uses, and shares your personal information when you visit, make a purchase, or interact with us through our website www.organicmatters.co.nz (the “Site”) or via SMS.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

A. Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse the Site, we collect:

  • Pages and products viewed
  • Referral websites or search terms
  • Interactions with the Site

Technologies we use include:

  • Cookies – Small data files placed on your device. Learn more about cookies.
  • Log Files – Track actions on the Site (e.g., IP address, browser type, pages visited).
  • Web Beacons/Pixels – Record how you browse the Site.

B. Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (credit/debit card numbers, PayPal details)
  • Email address
  • Phone number

C. SMS Information

When you opt-in for SMS notifications, we collect:

  • Your mobile number
  • Name (if provided)
  • Any other information you provide via SMS

D. Combined Personal Information

When we mention “Personal Information” in this Privacy Policy, we are referring to Device Information, Order Information, and SMS Information.

2. How We Use Your Personal Information

We use your information to:

  • Fulfill orders (process payments, arrange shipping, provide order confirmations)
  • Communicate with you (email, SMS, or phone)
  • Prevent fraud (screen for potential risk)
  • Personalize marketing (aligned with your preferences)
  • Improve and optimize our Site (analyzing customer interactions)

3. Sharing Your Personal Information

We only share your Personal Information with trusted third-party services when necessary to operate and improve our business. These services help us provide a seamless shopping experience, process payments, deliver orders, and personalize your experience with Organic Matters.

Third-Party Services We Use:

Data Protection with Third Parties:

These third-party services only collect, store, and use your data as necessary to perform their services for us. We require them to handle your information securely and in compliance with applicable data protection laws.

We do not sell or rent your personal information to third parties for marketing purposes.

Legal Compliance:

We may share your information to:

  • Comply with legal obligations (e.g., court orders, subpoenas)
  • Protect our legal rights or defend against legal claims

International Data Transfer:

Your information may be processed outside of New Zealand. By using our services, you consent to this transfer.

4. Behavioural Advertising

We use your Personal Information for targeted advertising. You can learn about how targeted advertising works by visiting the Network Advertising Initiative’s educational page.

To opt out of targeted ads:

5. Do Not Track

Please note that we do not alter our Site’s data collection practices in response to a Do Not Track signal from your browser.

6. Data Retention

We retain your Order Information for as long as necessary to fulfill orders and comply with legal obligations.

  • If you opt-in for SMS, we retain your contact details until you opt out.
  • You may request the deletion of your personal data by contacting us.

7. Security of Your Information

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

A. New Zealand Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access personal information we hold about you.
  • Request corrections to your personal information.

To exercise these rights, contact us at kim@organicmatters.co.nz.

B. International Privacy Rights

If you are located in the European Union (EU) or United Kingdom (UK), you have rights under the GDPR, including:

  • The right to access, update, or delete your information.
  • The right to object to processing for direct marketing.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the "Effective Date" updated.

10. Contact Us

For any questions or concerns about this Privacy Policy, or if you would like to make a complaint, please contact us at:

📧 Email: kim@organicmatters.co.nz
📍 Address: KWest Investments Ltd t/a Organic Matters, PO Box 0758, Auckland, New Zealand

11. SMS/MMS Marketing Program Terms

By subscribing to Organic Matters SMS/MMS marketing, you consent to receive automated marketing messages to the mobile number you provided.

  • Message frequency may vary.
  • Message and data rates may apply.
  • Consent is not a condition of purchase.

Opt-Out: You can opt-out anytime by replying STOP. For assistance, reply HELP or contact kim@organicmatters.co.nz.

Legal Disclaimer:

All services and transactions are provided by KWest Investments Ltd trading as Organic Matters. No personal liability is extended to the company directors, officers, or shareholders.